Hotel Arrival Assistance

Check-In That's
Already Handled.

Room preferences confirmed, special requests communicated, and a liaison available on-site — so your guest's arrival is seamless, not a negotiation at the front desk.

Request a QuoteHow It Works

We contact the hotel in advance to confirm room preferences, communicate any special requests, and introduce your guest's profile to the front desk team. If anything needs adjusting at check-in, our liaison is there to handle it — so your guest doesn't have to advocate for themselves.

What's included

Pre-arrival room preference confirmation with the hotel
Special request communication — dietary, accessibility, amenity, or timing requests
Confirmation relayed to client before arrival
On-site liaison available at check-in if requested

What's not guaranteed

A specific room assignment — final room selection is at hotel discretion
Upgrades not pre-booked — we communicate preferences, but cannot compel the hotel to honor them

How coordination works

1

Submit hotel and stay details in advance — hotel name, check-in date and time, guest name, and any room preferences or special requests.

2

Arova contacts the hotel directly to confirm room preferences and communicate your guest's requirements to the front desk and concierge teams.

3

We relay confirmation back to you and the guest, including what was confirmed and any notes from the hotel.

4

If on-site liaison is requested, our representative meets the guest at the hotel on arrival and assists through check-in.

Ready to Coordinate?

Tell us about your trip or event and we'll be in touch within one business day.

Request a Quote